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Can't exceed 5MB limit for media Upload

  1. Hi ! i'm facing a problem with the upload of media.
    I've set via php.ini file the upload limit to 128Mb but when i want to upload a picture or video, it must be less than 5Mb. Is it normal ? Can i remove this limit ?

  2. Hi there!

    We don't have a max upload limit through the app directly, but it's possible your host has some form of limit set up on their end. Does this only happen when you try to upload images through the app or is it also happening when you do so from the browser?

    Can you confirm the site URL you're having trouble with?

    Thank you!

  3. Hi, i've try on the website directly from the browser and it work. I have this trooble only with the app.

    website is http://www.4rouesmaurice.com

  4. Hi there!

    Can you verify with your host if they have any way to verify with your site why these images would fail when you're trying to upload through the app?

    It would also be helpful if you could send us a set of logs from the apps after an image upload fails.

    To share the logs from your device, navigate to the Me section then "Help & Support". From there, tap "Application Log" and choose the clipboard icon to the upper right to copy the logs to your device's clipboard. You can then paste them in your next reply.

    If you would prefer to send these privately, you can instead open a new support request to contact us using the 'Contact Us' button under Help & Support in the app.

    Thank you!

  5. Hi !

    I've checked with my host if they have any kind of restrictions. Unfortnatly, they only tell me, my max upload size is 128MB like i've set in php.ini and for theire, nothing wrong...

    I join you my log from app

    WordPress - 14.8 - Version code: 866
    Android device name: Sony G8342

    01 - [Jun-01 07:23 MEDIA] MediaUploadHandler > 3433 - progress: 0.26451874
    02 - [Jun-01 07:23 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    03 - [Jun-01 07:23 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    04 - [Jun-01 07:23 MEDIA] MediaUploadHandler > 3433 - progress: 0.30244428
    05 - [Jun-01 07:23 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    06 - [Jun-01 07:23 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    07 - [Jun-01 07:23 MEDIA] MediaUploadHandler > 3433 - progress: 0.34132996
    08 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    09 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    10 - [Jun-01 07:24 MEDIA] MediaUploadHandler > 3433 - progress: 0.37925553
    11 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    12 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    13 - [Jun-01 07:24 MEDIA] MediaUploadHandler > 3433 - progress: 0.41814122
    14 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    15 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    16 - [Jun-01 07:24 MEDIA] MediaUploadHandler > 3433 - progress: 0.45606676
    17 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    18 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    19 - [Jun-01 07:24 MEDIA] MediaUploadHandler > 3433 - progress: 0.48871154
    20 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    21 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    22 - [Jun-01 07:24 MEDIA] MediaUploadHandler > 3433 - progress: 0.5271172
    23 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    24 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    25 - [Jun-01 07:24 MEDIA] MediaUploadHandler > 3433 - progress: 0.5655228
    26 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    27 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    28 - [Jun-01 07:24 MEDIA] MediaUploadHandler > 3433 - progress: 0.5976875
    29 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    30 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    31 - [Jun-01 07:24 MEDIA] MediaUploadHandler > 3433 - progress: 0.6106494
    32 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    33 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    34 - [Jun-01 07:24 MEDIA] MediaUploadHandler > 3433 - progress: 0.6500152
    35 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    36 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    37 - [Jun-01 07:24 MEDIA] MediaUploadHandler > 3433 - progress: 0.7013827
    38 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    39 - [Jun-01 07:24 MEDIA] error uploading media: Request Entity Too Large
    40 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    41 - [Jun-01 07:24 MEDIA] mediaXMLRPCClient: removed id: 3433 from current uploads, remaining: 0
    42 - [Jun-01 07:24 MEDIA] MediaUploadHandler > 3433 - progress: 0.7397883
    43 - [Jun-01 07:24 API] Dispatching action: UploadAction-UPLOADED_MEDIA
    44 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPLOADED_MEDIA
    45 - [Jun-01 07:24 MEDIA] MediaUploadHandler > Error uploading media: Request Entity Too Large
    46 - [Jun-01 07:24 API] Dispatching action: MediaAction-UPDATE_MEDIA
    47 - [Jun-01 07:24 STATS] 🔵 Tracked: media_service_upload_response_error, Properties: {"ext":"jpg","age_ms":94700,"bytes":5549685,"mime":"image\/jpeg","megapixels":17,"error_type":"REQUEST_TOO_LARGE"}
    48 - [Jun-01 07:24 STATS] 🔵 Tracked: media_service_upload_started, Properties: {"ext":"jpg","age_ms":94711,"bytes":5549685,"mime":"image\/jpeg","megapixels":17}
    49 - [Jun-01 07:24 MEDIA] MediaUploadHandler > No more media items to upload. Skipping this request.
    50 - [Jun-01 07:24 MEDIA] MediaUploadHandler > Completed
    51 - [Jun-01 07:24 MEDIA] updateNotificationErrorForMedia: Image trop grande être téléversée. Essayez de changer le réglage Optimisation d'Images de votre site
    52 - [Jun-01 07:24 STATS] 🔵 Tracked: notification_shown, Properties: {"notification_type":"media_upload_error"}
    53 - [Jun-01 07:24 MAIN] UploadService > Completed
    54 - [Jun-01 07:24 MAIN] UploadService > Destroyed
    55 - [Jun-01 07:24 UTILS] App comes from background
    56 - [Jun-01 07:24 STATS] 🔵 Tracked: application_opened
    57 - [Jun-01 07:24 READER] notifications update job service > job scheduled
    58 - [Jun-01 07:24 POSTS] PageStore: getPagesWithLocalChanges
    59 - [Jun-01 07:24 UTILS] trackLastActivity, activityId: Media Library
    60 - [Jun-01 07:24 UTILS] SnackbarSequencer > New item added
    61 - [Jun-01 07:24 UTILS] SnackbarSequencer > invoking start()
    62 - [Jun-01 07:24 UTILS] SnackbarSequencer > prepareSnackBar message [1 fichier non téléversé
    Image trop grande être téléversée. Essayez de changer le réglage Optimisation d'Images de votre site]
    63 - [Jun-01 07:24 UTILS] SnackbarSequencer > before delay
    64 - [Jun-01 07:24 NOTIFS] notifications update job service > created
    65 - [Jun-01 07:24 MEDIA] No more media items to delete. Stopping MediaDeleteService.
    66 - [Jun-01 07:24 UTILS] trackLastActivity, activityId: My Site
    67 - [Jun-01 07:24 API] Dispatching action: AccountAction-FETCH_ACCOUNT
    68 - [Jun-01 07:24 NOTIFS] notifications update service > completed
    69 - [Jun-01 07:24 NOTIFS] notifications update job service > all tasks completed
    70 - [Jun-01 07:24 NOTIFS] notifications update job service > destroyed
    71 - [Jun-01 07:24 UTILS] SnackbarSequencer > after delay
    72 - [Jun-01 07:24 UTILS] SnackbarSequencer > item removed from the queue
    73 - [Jun-01 07:24 UTILS] SnackbarSequencer > finishing start()
    74 - [Jun-01 07:25 STATS] 🔵 Tracked: me_tab_accessed
    75 - [Jun-01 07:25 API] Dispatching action: AccountAction-FETCHED_ACCOUNT
    76 - [Jun-01 07:25 STATS] 🔵 Tracked: support_opened, Properties: {"origin":"ME_SCREEN_HELP"}
    77 - [Jun-01 07:25 UTILS] trackLastActivity, activityId: Help Screen
    78 - [Jun-01 07:26 UTILS] App goes to background
    79 - [Jun-01 07:26 STATS] 🔵 Tracked: application_closed, Properties: {"time_in_main_reader":0,"last_visible_screen":"Help Screen","time_in_reader_paged_post":0,"time_in_app":67,"time_in_subfiltered_list":0,"time_in_reader_filtered_list":0}
    80 - [Jun-01 07:26 MAIN] ConnectionChangeReceiver successfully unregistered
    81 - [Jun-01 07:26 UTILS] App comes from background
    82 - [Jun-01 07:26 STATS] 🔵 Tracked: application_opened
    83 - [Jun-01 07:26 READER] notifications update job service > job scheduled
    84 - [Jun-01 07:26 POSTS] PageStore: getPagesWithLocalChanges
    85 - [Jun-01 07:26 NOTIFS] notifications update job service > created
    86 - [Jun-01 07:26 NOTIFS] notifications update service > completed
    87 - [Jun-01 07:26 NOTIFS] notifications update job service > all tasks completed
    88 - [Jun-01 07:26 NOTIFS] notifications update job service > destroyed
    89 - [Jun-01 07:26 UTILS] App goes to background
    90 - [Jun-01 07:26 STATS] 🔵 Tracked: application_closed, Properties: {"time_in_main_reader":0,"last_visible_screen":"Help Screen","time_in_reader_paged_post":0,"time_in_app":31,"time_in_subfiltered_list":0,"time_in_reader_filtered_list":0}
    91 - [Jun-01 07:26 MAIN] ConnectionChangeReceiver successfully unregistered
    92 - [Jun-01 07:29 UTILS] App comes from background
    93 - [Jun-01 07:29 STATS] 🔵 Tracked: application_opened
    94 - [Jun-01 07:29 READER] notifications update job service > job scheduled
    95 - [Jun-01 07:29 POSTS] PageStore: getPagesWithLocalChanges
    96 - [Jun-01 07:29 NOTIFS] notifications update job service > created
    97 - [Jun-01 07:29 NOTIFS] notifications update service > completed
    98 - [Jun-01 07:29 NOTIFS] notifications update job service > all tasks completed
    99 - [Jun-01 07:29 NOTIFS] notifications update job service > destroyed

  6. I see that you are saying the problem is only happening for the app. However, I did read through the logs you sent and it appears the app is returning the message "REQUEST_TOO_LARGE" which appears to be coming from your web server.

  7. Can you please try another test?

    Please install this plugin and then try uploading a large image or video again. Does it work when this plugin is installed and active?
    https://wordpress.org/plugins/disable-big-image-threshold/

    If that does not help, are you able to check the log server files from your web host for the same timestamp that you tried the latest failed test to see if the web server logs provide additional helpful information that the app logs do not have?

  8. Yes it only happen with the app, for the same picture if i upload it from my phone browser it work...

    The plugin doesn't work too...

    For the logs, i don't acces to this type of logs, i can only have accessLog with just IP, systems etc...

  9. I will test this with the latest release of WPAndroid 14.9 (which was released today) using a self-hosted WordPress 5.4.1 and get back to you with the results soon.

    To check server error logs, you should contact your web host directly. It is worth doing because it may have some additional information that the apps logs do not have. Let us know what you find out!

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