App crashing since the last 2 updates

  1. I updated my app a week or so ago, and ever since then the app keeps crashing. and freezing. First tap is usually ok, then it thinks and then freezes. I have to close down, then I'll sometimes get a wordpress needs to close pop up on my phone.

    This happens when looking at both my sites on it. I tried updating to the next update that came through a couple of days later in the hope that would solve it, but I'm getting the same problem.

    I can obviously access via desktop but it's inconvenient not being able to use the app on the go.

    I was advise to use the help and support but I can't because when I click on tat, it then freezes again.

  2. Hi there!

    If the app crashes immediately when you try to open it, please try deleting the app, restarting your device, and reinstalling the app from the app store. If the app continues to crash after doing this, can you please reach out to us at so we can help troubleshoot this further with you?

    Thank you!

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