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Android app fails to display media, iOS app displays all media

  1. I have a strange problem with my self-hosted blog. I am up to date on WordPress and all plugins.

    When I try to browse media using the WordPress app on my Android phone, I can’t see any media. All files give the error: “Media could not be found”. However, when I try the same thing with the iOS app on my iPad, media are displayed correctly, I can browse them, edit them….anything.
    This leads me to think that the problem is not with the self-hosted WordPress blog but in the Android app instead.

    I haven’t been able to find this issue reported in the forums or as a bug.

  2. Hey there,

    Could you please share the name of your site with me? Including the full URL with "https://" (example: https://example.com/) is most helpful, that way I can take a look and see what's going on.

    While I can run a few tests with the site's name, it would be best if you reached out to us from within the mobile app. We'll most likely need to see the app logs since you mentioned there's no problem in the iOS app, but you're unable to see media in the Android version of the app.

    To reach out through the app: please go to "Help & Support" (on the "Me" tab - the person icon) and tap on "Contact us". You can also email us at mobile-support@automattic.com. It's helpful if you can share your site URL with us in the request and provide a screenshot and/or describe any error messages you're seeing.

  3. Thanks for your feedback, I have reached out through the app, as you described.

  4. Thank you! The app query landed safely - we will respond there!

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